GENERAL TERMS OF SALE W.E.COM sprl / LASYSTEMS
These general terms of sale are applicable on all the offers of W.E.COM sprl (named further on LASYSTEMS) and on all concluded agreements.
Unless other specific agreements, the application of other terms of sale is excluded.
All presentations on the website of LASYSTEMS or in advertisements are to be considered as an invitation of making an offer.
All our sales, deliveries and services, catalogues, pricelists, advertisements, offers by the way of the internet or verbal agreement, are submitted to the terms of sale as described below. Every divergence is to be confirmed in writing and accepted by us.
Except opposite and well specified indication, each order supposes the acceptance of our conditions and the denial of buyer´s own terms of purchase or sale.
By giving an order, the customer accepts the applicability of our conditions as mentioned on the website. On the website the most actual terms of sale are mentioned.
The terms of delivery agreed by contract are mentioned for goods to be delivered from local stock. In any case the delivery is only mentioned for guidance and our company shall not be liable for any delay of the goods. The buyer cannot claim any indemnification, neither the cancellation nor calling off the deal for any delay in delivery of the goods.
Also after LASYSTEMS has come to terms with the buyer, LASYSTEMS is authorized to charge changes in the turnover tax or other taxes and duties.
The seller is authorized for doing partial deliveries.
Notwithstanding our most carefulness observed in treatment of the orders, impartial delivery or non-delivery could be possible. The buyer has to report this fact within 24 hours.
Except contradictory or stipulated arrangements our invoices are cash payable in Asse (Belgium). Checks, drafts and other legal tender are always payable in Asse (Belgium).
If agreement exists for payment on our account, a term of payment is granted of 8 days date of invoice.
In any case that gives rise to it, W.E.COM reserves the right not to accept the mode of payment proposed by the buyer.
Should the occasion arise, W.E.COM will communicate about this fact and the delivery of the order will occur after payment in advance.
Payment in advance is only possible by bank- or postal transfer.
The agreement concluded by our commercial agents are only valuable after approval by a representative of W.E.COM. It is not allowed to our commercial agents to cash or give a receipt on our invoices.
The sending of an invoice is worth an invitation to a payment in due form. In case of non-payment, the due amount will be totally insisted upon payment by justice, without further place in default. At the same time the seller will be authorized to claim an extra amount of 10 % to the extend of the due amount, with a minimum of 100 eur, in payment of the agreed indemnification between the contracting parties. Further on, all costs of taking legal proceedings and carrying into effect , will be claimed on you, just like all costs of honorary wage of the lawyer.
Unlike article 1583 BW, W.E.COM sprl remains the owner of the goods till complete payment of the principal amount and/or interests and/or flat-rate allowances. The buyer discharges the seller of each formality of service and eventual costs are at the buyer´s expense. In this respect the buyer grants the right to the seller to collect the goods on any moment, where else the goods may be located. As far as necessary the buyer authorizes access to the seller into places in use or occupied by the buyer.
Not receiving the general terms of sale by the buyer in his mother tongue, is no excuse for application of the general terms of sale.
As seller is understood W.E.COM sprl, as buyer : the customer.
Each dispute that could arise between the parties, a dispute settlement can only be achieved in the Commercial Court of Brussels, for both national as international transactions.
We want to insist on the fact that on the occasion of export of products and documentation of American origin, the rules of the US Department of Commerce must been observed.
Warranty is exclusively granted on goods sold by our company. The guaranty is limited to the defaults due directly to design and production errors and is also limited to exchange and repair, dependant on the guaranty granted by the producer or supplier.
Types of Warranty:
A. Carry-in Warranty: The customer needs to deliver, the for repair or replacement eligible articles, for its own account and risk at the office of LASystems. Products must be returned in the undamaged original packaging free of labels, stickers, etc., and including all accessories such as cables, drivers, software and manuals. LASystems itself will handle the warranty process with its suppliers. The cost to ship the item after repair to the end customer, if desired, is subject to the usual transport tariffs.
B. Pickup and Return: This manufacturer’s warranty includes access to a telephone hotline, a free pick-up, repair and return service, and covers the cost of replacement parts and labour necessary for repairs. The end customer needs to use this service for all products including this sort of warranty.
Warranty is not granted if:
- The goods or devices returned to sender were inadequately protected against damage to transport,
- Changes or damage are made to the item or device,
- There is question of defects resulting from incorrect or improper use by non-observing the directions of use,
- The defect is caused by malice or negligence,
- There is question of a disaster coming from outside such as lightning, power failure, natural disaster, etc.
- The opportunity has not been given to LASYSTEMS to examine the complaint or eventually to repair the defect.
Materials issued at LASystems for inspection and / or repair under warranty or out of warranty, should be picked up by the customer within 90 days. If no pickup has been done within that period or payment of the cost, the material will automatically become the property of LASystems which will destroy it.
Right to refuse. In the capacity of buyer on the internet, what means that the goods are shipped and are not collected at the address of the seller and if it doesn´t concerns a sale to a Business user, the buyer has the right to return the goods within 14 days. The law on commercial practices of 1 October 1999 is applicable. The right to refuse delivery of the goods is not to be observed if the buyer purchases the goods to the object of a company or profession.As a consumer (private person) the buyer has the right to communicate his refusal to the seller within 14 days following the delivery of the goods, without payment of a fine.
The goods are to be returned, sufficiently stamped, to the sender W.E.COM sprl, Brusselsesteenweg 208, 1730 Asse, Belgium, with enclosed copy of the invoice and mentioning the reason of the return. A credit note will be drawn , W.E.COM will refund the money on the account within 30 days.
For exercising of his right to refuse, all costs of the return of the goods are charged to the customer or buyer.
All complaints or disputes can be addressed to the above address. Non restrictive list of goods being out of question for the right of return : software, special unusual articles, products protected by the law on copyright, goods without original packing, articles that have been opened or used, damaged articles and each situation that can be considered as not the original condition of the product.
Personal information is stored in the customer file of LASYSTEMS for use in treatment of the orders. Also will LASYSTEMS use this information for internal marketing purposes as for example sending catalogues or e-mails.
LASYSTEMS cannot be hold responsible for the furnished (technical) advice, misprint or printer´s error on catalogues or the website, technical information by the supplier, poor quality of the products that cannot been foreseen and is reasonably not verifiable. Otherwise, each responsibility of LASYSTEMS is limited to the really cashed value of the sended invoice. At the end of a conclusion of an agreement, the general terms of sale are yes or no presented to the buyer by electronic mail, the buyer is eventually responsible for printing or storing the terms of sale.
On the website of LASYSTEMS, following information is available:
- His business address and enterprise number.
- The principal properties of the articles, including prices.
- The way of charging the delivery and mode of payment.
- The address, if differing from our business address, for lodging complaints.
- The procedure for returning and withdrawal of products, stating the thereat relative charges.
- The term of validity of the offer (if applicable on it)
Technical specifications and prices listed in the (internet) catalog were provided to us by the respective importer, manufacturer or icecat.biz and are subject to change and/or typographical errors.